Policy Administration

From collecting your cheque and depositing it with the underwriter, to ensuring all endorsements are made on time, to tracking your renewal dates, we take care of all the administrative work so your staff can focus on running your business.

Administrative services complimentary to all our clients

  • Maintenance of all policies with various underwriters
  • Tracking and notification of renewal dates
  • Cheque collection and deposit with insurer
  • Maintenance of claim history
  • Hiring surveyor and submitting report to underwriter
  • Assistance in making monthly declarations
  • Assistance in getting endorsements and amendments
  • Providing updates on regulatory changes and statutory requirements

We are your single window with your insurers, relieving you of the time-consuming paper chase and record keeping.

Insurance Information Programs

Prudent will depute a representative to your office to explain to your Departmental Teams and your employees the benefits and conditions enjoined in their insurance policies. We can discuss Property Covers with your Finance Department and Liability Insurance with your Officers and Directors; we can explain your company's Group Mediclaim, Group Personal Accident, Pension Plans and EDLI insurance to your HR personnel, managers and employees.

Programs can be conducted after office hours for your convenience.

CLAIM Management

At Prudent, CLAIM assistance is a 5-step process that begins prior to placing your insurance. We first understand and minimize the risks that lead to claim, because a claim is a threat to your business continuity.

Events that result in claims may

  • Interrupt your business;
  • Cause delays which damage your credibility with your buyers; and
  • Compromise your ability to renew your policy with your existing or a new insurer.

Over a period of time, fewer and lower claims result in your premium costs effectively being reduced- either through a rate reduction or a no-claim bonus.

Prudent follows the CLAIM process:

  • Consult with your officers to analyse your entire claim history
  • Localize the most frequently occurring events that result in a claim
  • Analyse the root causes of those events and address each one systematically and rigorously
  • Implement a risk reduction or elimination program and improve on it over time
  • Manage and Monitor the program diligently.

The proof of our proactive risk mitigation consultancy, sound underwriting principles and policy design skills lies in our ability to settle the claims of our clients promptly and fully. When our clients have a recognizable claim, we provide aggressive support to ensure they are compensated as per the terms of their insurance policy.

At Prudent, CLAIM Management is an integral part of our total Risk Management solutions.

Our Claim Management Team is one of the most competent in the industry. They adhere to a successful system to ensure

  • You understand your allowable claim under the insurance contract
  • Surveys are expedited
  • Paperwork is completed correctly and submitted on time
  • Communication between the client and the insurer is transparent and on-going
  • The claim is paid promptly and fully.

Call your local Prudent office for assistance in filing a claim.